Guide
How to manage cashiers
Most cashiers are honest; most counter losses come from muddled processes rather than theft. Clear rules make mistakes easy to spot and dishonesty hard to hide, which protects good staff too.
Five rules for the counter
- One login per person, never shared, so every sale has an owner
- One cashier per drawer per shift
- Every shift opens with a counted float and closes with a count
- Count each currency on its own
- Refunds and voids are recorded, with a reason, never done by just handing back cash
Look for patterns, not one-offs
A dollar short once is a counting slip. The same cashier short every Friday is a pattern. Review variances by cashier over weeks, and compare each cashier’s sales, refunds and payment mix against the others on similar shifts.
Cashiers on Revoluno
Each Revoluno cashier gets their own login. Shifts open and close on the till with a count per currency, variances are recorded against the cashier and shift, and reports show each cashier’s sales so you can compare like with like.