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Revoluno

Legal

Privacy Policy

What we collect when you run your business on Revoluno, why we need it, who we share it with, and the choices you have — including closing your account.

Effective 14 October 2026 · Read our Terms of Service

1. Who we are

Revoluno is operated by Jugaad (Private) Limited, a company registered in Zimbabwe ("Revoluno", "we", "us"). We provide a point-of-sale system, online storefronts, payment acceptance, ZIMRA-fiscalised invoicing, analytics and business loans for merchants in Zimbabwe, through revoluno.shop, marketplace.revoluno.shop, our POS apps and our API (together, the "Service").

This policy explains how we handle personal information about merchants and their staff who use the Service, and about people who visit our website. We process it in line with the Cyber and Data Protection Act [Chapter 12:07] of Zimbabwe.

When you sell to your own customers through Revoluno, you decide what customer information to record and why; for that information you are the data controller and we process it on your behalf.

2. Information we collect

Information you give us

  • Account details — your name, username, email address, phone number and password (stored only as a one-way hash).
  • Business details — business name, category, email, phone, physical address, branches and settlement bank details.
  • Verification documents — documents you upload for onboarding, fiscalisation or a loan application, such as company registration, tax and identity documents.
  • Staff — names and contact details of the cashiers and staff you add.
  • Business records — products, prices, stock, sales, invoices, orders, purchase orders, suppliers and any customer details you record on a sale or invoice.
  • Loan applications — the amount, term and supporting information you submit.
  • Messages — what you send us when you contact support.

Information collected as you use the Service

  • Transactions — payment method, amount, currency, status and reference for each payment taken. Card numbers are handled by our payment provider; we never see or store a full card number.
  • Devices — the POS terminals and devices linked to your account and their activity.
  • Usage and security data — sign-ins, IP address, browser and device type, pages and features used, and an audit trail of changes made in your account.
  • Cookies and local storage — see section 5.

3. How we use your information

  • To create and run your account, process your sales and payments, and settle funds to you.
  • To issue fiscal invoices to ZIMRA on your behalf when you use the Fiscalisation module.
  • To bill your subscription and any devices you buy.
  • To assess loan applications — your trading history on Revoluno is used to price and decide them.
  • To keep the Service secure: two-factor sign-in, preventing fraud and abuse, and keeping an audit trail.
  • To understand how the Service is used so we can fix problems and improve it.
  • To send you service messages (receipts, security alerts, billing notices) and, where allowed, product updates you can opt out of.
  • To meet our legal obligations, including tax, anti-money-laundering and record-keeping rules.

We do not sell your personal information, and we do not use your business records to advertise to your customers.

4. Who we share it with

We share information only as needed to run the Service, with:

  • Payment providers (including Finivex and the mobile-wallet operators you accept, such as EcoCash) to take and settle payments.
  • ZIMRA, through its Fiscalisation Data Management System, for invoices you fiscalise.
  • Lending partners, when you apply for a business loan.
  • Hosting and storage providers that run our servers and store uploaded files.
  • Email providers that deliver our messages to you.
  • PostHog, our product analytics tool. When you are signed in we send PostHog your user ID, name, email, username and role, and your business's ID, name and code, along with the pages and features you use. We do not send PostHog your passwords, your customers' details, or the contents and amounts of your sales and invoices. PostHog's servers are in the United States.
  • Google Ads, to measure our advertising. If you reached us from a Google ad, Google is told when you sign up, pay for a subscription, set up fiscalisation or create your storefront, with the subscription amount and transaction reference. We keep the ad's click ID with your account and later tell Google when you added your first product and made your first sale (the time only). We do not send Google your name, email, business details, sale amounts or anything about your customers.
  • Authorities, when the law requires it, or to protect the rights, property or safety of Revoluno, our merchants or others.
  • A buyer or successor, if Revoluno is involved in a merger, acquisition or sale of assets.

Your public storefront — products, prices, business name and contact details you publish — is visible to anyone.

5. Cookies and local storage

We use your browser's storage to keep you signed in, remember preferences such as dark mode, and track a payment in progress. PostHog sets a cookie and local storage entry so it can tell visits apart. You can block PostHog's cookie without affecting the Service; blocking storage for revoluno.shop altogether will stop you staying signed in. Google Ads sets a cookie, and we keep a note in your browser, that remembers which ad, if any, brought you to us, so we can see which ads lead to merchants who sign up. You can block it, or turn off ad personalisation in your Google account, without affecting the Service.

6. How we protect it

Data is encrypted in transit, passwords are hashed, access to your account can be protected with two-factor sign-in, and staff access to merchant data is limited to those who need it. No system is perfectly secure; if a breach affects your personal information we will tell you and the Data Protection Authority as the law requires.

7. How long we keep it

We keep your information while your account is open. When you close your account (section 8), we stop processing it for the Service but keep sales, invoice, payment, fiscal and loan records for as long as tax, financial and anti-money-laundering laws require — generally at least six years — and to resolve disputes. We then delete or anonymise it.

8. Your rights and closing your account

You have the right to:

  • access the personal information we hold about you;
  • have inaccurate information corrected;
  • have your information deleted, subject to the records we must keep (section 7);
  • object to or restrict how we use it, including opting out of marketing;
  • receive a copy of your business records — sales and reports can be exported from the portal;
  • complain to the Data Protection Authority (POTRAZ).

Closing your account. The business owner can close the account at any time from Settings → Close account. Closing cancels your subscription, signs out every user and takes your storefront offline. Export anything you need first. Accounts with a loan that is approved or still being repaid must settle it with us before closing.

To exercise any other right, email support@revoluno.online.

9. International transfers

Some of our providers, including PostHog and Google, process information outside Zimbabwe. Where they do, we rely on their contractual commitments to protect it to a standard comparable to Zimbabwean law.

10. Children

The Service is for businesses and is not meant for anyone under 18. We do not knowingly collect information from children; if you believe we have, contact us and we will delete it.

11. Changes to this policy

We may update this policy as the Service changes. The effective date above shows when it last changed; for significant changes we will tell you by email or in the portal before they take effect.

12. Contact us

Jugaad (Private) Limited is the data controller for the information described in this policy. Questions about this policy or your information: